Brentwood Hotel
16 Kemp Street, Kilbirnie, Wellington 6022, New Zealand

Review №1

I booked into the hotel on the way to a meeting. The reception staff were helpful, pleasant and effienant. I never got back to the hotel until about 9pm and went for the first time to a very pleasant spacious room. There had obviously been a water issues of some kind in the corridor and a drying machine was working. However the room allocated was far enough away this was not a issue either in noise or convenience. The bar area provided a very pleasant area and environment for conversation with a work colleague. Bar staff very pleasant and bar prices reasonable. While I didn't have any of the bar food ,what was coming out from the kitchen was great portions and looked and smelt good. The bed was very comfortable and I sleep well. Shower not the greatest but ok. Nice bathroom otherwise. The courtesy bus service to airport was much appreciated and departed on time.Would I stay here again- Defiantly. Its location to the airport for early flights, its friendly, helpful staff made up for any minor defects.

Review №2

Very good and friendly service. Food in the restaurant is delicious. However the water pressure in the shower is not strong enough.

Review №3

We were initially given a very small room down the back that I was not happy with. We were then offered a room with a table and two chairs and space to move. Dated but comfortable. Thanks to the lovely receptionist. Was not expecting the next door room to have two dogs as guests though. We had a drink and dined in house. The waitress was lovely and smiley making us feel very welcome. The meal was okay and the cheese board was a winner.

Review №4

Extremely comfy bed, clean tidy bathroom and all well presented. All basics required available. Really lovely extremely helpful staff. Close to RAD car rentals. Felt safe, secure and very comfortable. We will be back again next business trip. Thank you. Keep up the great work!

Review №5

Lovely helpful staff, was awesome they had a free shuttle bus to and from airport. Bed was super comfy. Would definitely stay again.

Review №6

The staff are great, Daniel behind the bar made it a great night for us all. Beds are really comfortable but the bathrooms could do with an upgraded. Facilities were great for our conference. Thanks team.

Review №7

Lovely spacious self contained rooms. Superb conference centre. Great service with customer service in mind.

Review №8

Lovely stay, nice rooms and all. But the receptionist who was on in the morning was so rude for no reason, soured my entire experience. I would be happy to stay here again but because of her lack of manners and disrespect to especially the young people, I won't be.

Review №9

A little dated but very well maintained. Great staff, nice breakfast and the best shower yet with 3 heads! Recommended.

Review №10

I enjoyed my stay at the Brentwood. It is not flash, but is clean and comfortable, with friendly staff and great breakfast and meal choices. The free shuttle from and to the airport is a great service.

Review №11

Excellent comfy bed, shuttle and car parking free for 4days, dinner was ok.

Review №12

Disability unit goodLovely hotel,needs updating,has huge potential.15 mins to Hosp @ 7.30amA electric blanket in Winter would be good,quiet cold.

Review №13

Very dated. At the time short staffed on the desk, long waiting time. I felt sorry for the one person processing booked staff, walk ups and phone calls under pressure. Everything I need. My main gripe is you only get 1 hr free internet. And the connection was shocking bouncing in and out. Wasn't worth using.

Review №14

A little dated, but perfect for a conference, great food and friendly staff too.

Review №15

Very clean and comfortable rooms.Didnt try the restaurants so cant comment on them but staff were very helpful and friendly

Review №16

Staff were very helpful, room was perfectly big enough for 2 of us. Shower was great and bed comfy. Sadly didnt get to try the restaurant as we were working late both nights. Would highly recommend.

Review №17

Staff members I just spoke on the phone too may need to learn some phone manners. Not very welcoming, quite blunt and I will be cancelling the corporate booking we have there.

Review №18

Staff were absolutely lovely.Not an ideal place to stay for more than a day and with children... there is only sky movies and 2sky sport channels plus freeview, which wasn't on when we arrived. Nothing for kids to do except for the pool.They're not kidding about the fridge... it's definitely a mini bar fridge.A microwave would have been really handy too.In saying all of this, it is an airport hotel.The fries were disgusting and unfortunately there are no kids meals. The after hours menu looked better than the actual menu.

Review №19

I thought it was a lovely place great for kids (due to the park close to it) great food staff were amazing but the rooms weren't stunning but besides that it was pretty good.

Review №20

Prices are abit over was reasonably tidy..would stay again

Review №21

Enjoyed my stay at the Brentwood hotel, a bit noisy from people in the hotel but it was lovely n comfortable. Will book into Brentwood hotel again soon.

Review №22

Plenty of space and very warm!!Always quiet and close to local shops

Review №23

Great venue for conferences at a reasonable price.

Review №24

Lovely hotel. Rolling stones and orbison stayed here in 65. Wonderful history

Review №25

Bathroom was a bit aged. Rest was great. Helpful staff made the stay easy. Quiet location

Review №26

Convenient to airport, reasonable price, all facilities, bit dated.

Review №27

For an airport hotel it was very nice. Convenient to shops and great shuttle service. Food was nice and rooms were clean and had what we required. There is a bit of noise you can hear people through walls and in the hallways. We had a conference and the staff were very helpful. It was a nice large room and didn't have any outside noises. We also had a great view of the pool.

Review №28

The dryers werent very good lovely service thou nice people

Review №29

Nice.. to many doors some Harry Potter type exits and I dunno i was there for 3 hours i wouldn't call that a sleepover

Review №30

Very nice venue great an helpful staff pleasure to stay

Review №31

Great breakfast and toiletries. Very handi to the airport and the free shuttle is awesome on demand.

Review №32

Very comfortable beds!! No complaints

Review №33

Best thing was the location, close to airport and rental car drop-off. Bed was comfortable, bathroom had been refurbished, appreciated parking close to my room. Plenty of cars in parks but was quiet. Room and hotel in general was a tad tired-looking, and I thought didn't reflect the price of the room (which admittedly was less than other 'flasher' options), but then that's Wellington accommodation, I guess. I didn't try the restaurant as I arrived after/left before meal times.

Review №34

Definitely not value for money! Room was dated, door did not seal, and felt like floor of shower was ready to give way. Restaurant seating area closes at 8:30pm and to top it off locals drinking and fighting on the street damaging cars.

Review №35

The Duty Manager and Reception Staff were Extremely Friendly and Helpful.Very Welcoming

Review №36

Dated...comfortable but could do with a spruce up

Review №37

We traveled from Auckland went to a meeting and got to the motel at about 9pm. Receptionist was quite abrupt and certainly not welcoming. Bathroom basin questionable

Review №38

Very good motel, wonderful staff and chef. Great food in the restaurant, cosy!

Review №39

Nice room comfy bed

Review №40

Got a room here at last minute due to Wellington Airport cancelling flights due to fog.Colin was fantastic and helpful!!!A very nice place to stay anyway with a free shuttle to airport and a fabulous heated outdoor pool.

Review №41

Nice hotel, close to airport. Need a car to get to town.

Review №42

Comfortable but dated.

Review №43

Great place, great customer service. Much closer to the airport. Rooms are comfy, shuttles to the airport can be arranged via the front desk. Highly recommend this hotel.

Review №44

The ckeaners were lovely and did great service. Everything else was gr8. At the desk tget akways say hello when i wdlk past them n ask if everythinhmg was ok. One of the boys came helped take my luggage to my car.

Review №45

There is not mocrowave no forks and it is very old and there are also no bowls

Review №46

Very bad experience with this hotel, washroom was so conjusted and very untidy

Review №47

Very basic but clean. Suited our needs as we really only slept there. Some staff were exceptional others were very blah

Review №48 everything you need

Review №49

REVIEW RANGER RATING = 3/5Location = Excellent 5/5(very near to airport)Parking = Good 4/5Comfort of room = Average 3/5- except the comfortable bed, nothing that stood out, The thermostat kept making heavy noise all night(very old style) Hotel room is not insulated enough for sound and being a airport hotel- it was super noisy and guests/staff walking in all night banging doors in the hall way.Lounge Bar = Poor - 1/5 -Disappointed with the service and attitude of the bar man.was served a flat draft beer.Quality of Breakfast = Average 3/5, even after taking cooked breakfast, no omellete was offered or mentioned.Front Office Service = Excellent 5/5, Very good and humble. Nice team we were served by two and well attentive to our needs.Cooked Buffet Breakfast = Average 3/5- Very basic buffet, do not expect anything fancy.Overall- Recommend this hotel due to close proximity to the airport and a quick stayover. i still liked the old looking rooms but had a very poor sleep all night due to super noisy rooms/surroundings.

Review №50

Needs extra loving. Hole in upstairs room floor. Bit old and decrepit. Dinner menu prices are horrid

Review №51

Loved our stay, older hotel but our style roomy comfortable beds great cooked food in restaurant loved our stay friendly staff

Review №52

Very friendly staff. Clean and comfortable rooms. Conference Room well catered and set up for our meeting. The meals are amazing (even for vegetarians).

Review №53

Room was nice & warm when we arrived, helpful staff

Review №54

It's a fairly old establishment now and looking a little weary around the edges but there is a lot to like about the hotel. Friendly and helpful staff throughout. Good range of food and beverages on offer. And the very handy location to Wellington Airport. The ability to leave your car at the hotel for the first four days after staying and pay for additional days whilst travelling offshore is a great feature. Along with the free shuttles to and from the airport

Review №55

Friendly and comfortable rooms

Review №56

The hotel is old, needs remodeling. They advertise their hotel as a quality hotel, but it isl0 close to a cheap motel. Dont get cheated by the pictures provided online. They give 800MB free internet access but I was hardly connected. I felt I was ripped off. Worst choice ever.

Review №57

Wouldn't have chosen to stay here if I didn't have to for my work. Very old, not in a good way, hotel with no soundproofing hallways and walls. The furniture wouldn't even be sold in a charity shop. In a serious need of renovation or demolishing.The two stars are only for the staff who are doing their job with no problems.

Review №58

I stayed at this Hotel for work while in Wellington, purely for location reasons. Reception staff were mixed, 1 lady was rather clinical (no smile or eye contact) but a man stepped in and was lovely. Cleaning staff were excellent and very pleasant. We ate in the restaurant and thought it was a bit expensive for average. I'd stay again for location etc but wouldn't recommend the restaurant.

Review №59

The service was excellent. Shuttle bus drivers were exceptional, especially meeting us at 1am.

Review №60

Older place. Can hear your neighbors coming and going and in their rooms next door. Clean and redone bathrooms. No elevator. Good shuttle to airport. Staff friendliness is hit and miss.

Review №61

Friendly service and reasonable prices. Convenient location to ASB Stadium

Review №62

It is very bed

Review №63

Convenience for airport arrivals/departures at early/late hours. Needs some refreshing.

Review №64

My grand children loved the pool xoxo. Nice, clean and very quite

Review №65


Review №66

Great Airport service and new bathroom was amazing. Not a quiet hotel as other guests leaving for airport at all times of the night.

Review №67

Not a modern glossy hotel but comfortable and warm. General staff are friendly and helpful. Front desk is a bit brisk but get the job done.

Review №68

Just wished they had aircon, but other wise all good

Review №69

A microwave in the rooms would have been very useful as I was there 6 nights

Review №70

Good service. Recommended. Very convenient to all amenitiesud83dude0d

Review №71

No air-conditioning in room. Little disappointing. Rest was clean and good

Review №72

Lacking a bit in some aspects especially the bath/shower but it's alright for a room to sleep in if you are out and about during the day

Review №73

The pool was great restaurant on site dident have to go out cleanliness excellent staff excellent

Review №74

Beautiful foyer and great conference rooms. Comfortable rooms. Most staff are really helpful

Review №75

Staff great food prices a bit steep. Especially breakfast 1 bowl of cereal 2 slices toast come on 18 dollars have a heart.

Review №76

Amazing place to stay. Incredible staff. Great place to stay before leaving to go on an international flight. Leave your car safely. Free shuttle before and on your return flight. AAAAA+++++ rating. I will recommend this accommodation and I will be staying there again myself in the future.This is the second time we have stayed at the Brentwood. Going to both Australia & California. USA, we stayed one night at the Brentwood as our flights were very early morning trips. The accommodations were exceptional, the shuttle service was timely & the driver always gave a great smile whether we were heading away or returning home again. Knowing we could leave our car safely at the Brentwood, takes away the stress of what to do with the car while we are away & stops us from worrying about the car & enjoying or holiday.

Review №77

Nice place very helpful and supportive of our group.

Review №78

The staff are friendly but had problems cancelling one of my days as expedia said that you had to give so much notice and i did But expedia say how you cancel , as I rang up the Brentwood and cancelled they ok it When i got there I found out it hadn't been canceled a d that it had to go through ExpediaIn the end I paid Brentwood for the one night I tried to get to Expedia last night to lay a compliant

Review №79

Renovated bathrooms with access for handicapped, impressive even though we didn't need such facility. Nice personnel and services. Can't expect too much from breakfast. Sound insulation can be a problem. Quick access to airport and free parking.

Review №80

Lovely. Looks a bit dated but it was clean and very comfy. Will definitely stay again on next trip to Wellington.

Review №81

High quality and close to Wellington airport... Will stay again

Review №82

It was a great stay staff very happy and know there job and do it well. I will happily go back and stay great food and great atmosphere

Review №83

Noisy, creaky place when walking around. Thin walls could hear every time neighbor ran a tap. Handy and not too expensive.

Review №84

Clean and quiet, best service, and close to Airport :)

Review №85

With no overseas travel the hotel was naturally rather quiet but full marks for having the restaurant open for dinner and breakfast

Review №86

During my visit to New Zealand lately I was spoilt by my son and daughter-in-law. I stayed in the Brentwood Hotel in Welling waiting for my flight to Sydney. What an executive Hotel with friendly assistance from being picked up at the Airport to being treated during my stay and the returned to the airport the next morning. I was originally booked on the first floor but was changed to the ground floor due to my difficulty in walking. To me this was excellent service with a smile and a helping hand from beginning to goodbye. Thanks Brentwood Hotel. You deserve all your stars *****

Review №87

Nice place to stay. Very convenient to the airport.

Review №88

Great place, between town & airport.

Review №89

Lovely space. Great location if you want between airport and city Centre! Easy access and plenty of parking as well

Review №90

Great room, excellent service!

Review №91

The worst beds I've ever slept on, old & dated! Showers are awful, wouldn't recommend to anyone

Review №92

Nothing but good things to say about this place! The staff are so friendly and helpful.We caught the airport shuttle bus at 5 in the morning and my friend left her wallet in our car back at the hotel! We rang the hotel and they said that they would race to the airport with the wallet and drop it off at customs which they did!! This hotel is a life saver and the best in Wellington!!

Review №93

Older decor but very handy as leave car and they take you to airport and collect again on return.

Review №94

Beautiful place very very nice beds and the restaurant has lovely food

Review №95

Awesome place to stay. The beds were very comfortable. Beautiful pool. Managment friwndly and very accomidating

Review №96


Review №97

Spacious room with comfortable bed. Friendly staff. Evening meal ticked the box! Very handy being able to leave vehicle parked there when catching a flight out of Wellington.

Review №98

This hotel is in desperate need of bulldozer.Rusting, peeling, metalwork.De-laminating plywood bar.Over-soft beds broke our backs.

Review №99

Nice place. Love having breakfast here. Would recommend to all...

Review №100

Nice enough. Not new but functional quiet and warm. Friendly service.

99 Photos
3.1 Rating
  • Address:16 Kemp Street, Kilbirnie, Wellington 6022, New Zealand
  • Site:
  • Phone:+64 4-920 0400
  • Hotel
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