I went to a Briscoes store this morning and I found what I believed was a good deal for a outdoor furniture set. I spend time discussing over the phone with my husband the purchase, how I would take that home, if that would fit on my car, among others.However, for my surprise and deep frustration, the advertising papers have been exchanged in a way neither I or the attendant could identify the mistake.In a plastic u201ccaseu201d it was displayed in the front the name of the set, numbers of pieces and the price (279,99) in the back was the fotos of the product and the reference number.When I was in the checkout we realise there was something wrong. The information in the front was wrong and what was actually being displayed was the information and value of another product very similarly (also a outdoor furniture set with 3 pieces) and the actual price of the set I wanted was something around 360,00.The attendant called the manager to see how we could resolve the problem, but the manager denied the mistake and said he couldnu2019t do anything about that. The only justification he could give me was that there were names and I should have noted by looking at the names. How am I suppose to know the name of a furniture? What customer cares about the name of something if everything else is indicating a given price for product? How could I know that one product is caked XWZ and another ZYX? The names never say something useful about the product.What frustrated me even more is that nothing, absolutely nothing was tried to minimise my deep disappointment as an active customer of Briscoes. The manager could at least offer me a discount as a way to compensate something, but there was nothing.I understand that at time this things can happen, but I (your costumer) have nothing to do with that and you should have a process to provide some sort of compensation for the illusion and waste of time.Luckily I took photos when I was discussing the purchase with my husband over the phone. Therefore, Iu2019d like to ask you to have a look at the photos and let me know how I was suppose to know there was something wrong? I also would like to know what is the standard procedure for situations like that? And most important, how is this in line with NZ Consumer Guarantee act?I am deeply disappointed with the way the problem was dealt, which has only benefited the manager. I paid with my time for a mistake I wasnu2019t the responsible for. All I can say now is that Iu2019ll avoid as much as I can buying again of Briscoes, because youu2019ve showed little or no consideration and respect with your customer. By the way, I had similar issues with Warehouse before (even more difficult ones), which have all being resolved with highest consideration, care and respect with me. I wish I could say the same about Briscoes.