I had a terrible experience with the firm. I was quoted an original price for a basic return with a very basic ABN return. The original quote was the cheapest I found in Maitland after ringing around. The offices were messy, unorganised and the account was so slow and provided my with incorrect information regarding my claims as I have claimed these things in previous years with previous accountants. So many things were missed. When it came to finally submittinmg my return I was surprised with a rediculous bill, nearly 5 times what I was originally quoted with no breakdown of costing and no warning during the appointment that extra costs may be required. When asked for a breakdown of charges the itemised account almost seemed made up. Very unhappy. Would never recommended this firm to anyone.