Service is great. Very welcoming. Very clean yard, eveything is well presented and organized. I was offered a bottle of water on arrival as it was hot outside, and that was a very nice touch, gave me the impression that they really look after their customers.But be warned, sales are not very fixable on prices, they let me walk away from a car over a $1000. The sales man would go and speak to sales manager who is right behind his desk in an office 1 meter away.When we couldnt come to an agreement, the sales manager didnt try to speak to me or look at me. Sales person went to manager twice as we were locked and still couldnt make this work. He should have stepped in, introduced himself, and try his best to close this deal and sell the vehicle.Unfortunately, this dealership needs more training for their sales team and certainly the sales manager needs to be trained on closing deals that sales people cannot close.Anyways, i went down the road 2 days later and got a better deal at BMW Takapuna and they are certainly more interest in selling cars than Mercedes NS. The sales manager come and said Hi just to make sure everything is going smoothly while I was with the sales person. As I said. They are keen to sell cars and they are bloody good at it.*****Update*****Regarding your reply below, you have my details and you could have contacted me, instead you leave a message for me to contact you, as if I want something from you guys. Again, the service of this dealer is reflected on the reply to all the bad reviews here, you copy the reply message to all bad reviews to save face, if i had a bad experiance, and i left you a review, do you really expect me to call you to talk about my review? would you like a box of chocolates with that? Logically you would call your potintial customer and make it right and then the customer would mention that in the review.