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Winger - Subaru
279 Great South Road, Greenlane, Auckland 1051, New Zealand
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Comments
Ge
Review №1

Horrible service. Drove from Botany to get WOF instead of scheduled service. How is it possible?(edited) Please do not put it upside down. I booked an out of schedule service as its prescribed by manufacturer when vehicle is used under severe driving conditions. Recover my phone call record.

Ch
Review №2

Thanks team! New car on its way! Super helpful bunch of people. Not pushy, just eager to help and answered all our queries to get us to finalize our decision making. Test drive really helped too.

Ba
Review №3

Great we bought an outback well done Ivan best service yet look forward to spending time with you on pick up.

Ro
Review №4

Parts team super helpful, quick and good pricing for genuine parts

Sh
Review №5

Terrible service__Further detail as requested:- Arrived to look at a specific model of car. One sales person on the floor. Chatting to some others. They wandered off. I asked how many of this model were in the yard. Salesman told me 3. I could see 5. He said he had over 7000 in his inventory and couldnt remember them all and told me to go look myself and that there were at least another 2 down the other end.- I asked that he point them out to me. He said no, he was busy with another customer- the other 3 salesmen were standing around a table eating hot chips- it was raining- I went and had a look for the other two. Never found one. Couldnt open the doors to look inside.- on my return the original salesman was still standing in the same place, now chatting to different people- went to the kitchen to dry my glasses, handle fell off the cupboard and I was so mad I leftI had cash. This was going to be my final comparative test drive. I bought a Toyota from someone else.

Hu
Review №6

Shout out to Ivan Lecanda for truly outstanding service. He was patient, trustworthy, knowledgeable and provided excellent advice. Couldnt have asked for a friendlier person or a more relaxed purchasing experience. We are thrilled with our used Impreza and will definitely be back for our next car. Many thanks Ivan!

Am
Review №7

There cars are presented really nicely. Very helpful and not pushy. We bought a car from them, theyre very professional and we love it.

Fr
Review №8

Original reliable parts and sevice available. Good customer care

Si
Review №9

Neat, clean and aesthetical look.

Th
Review №10

After years of trial and error with different mechanics around Auckland, I have found Winger Subaru Greenlane Parts and Service to be the most honest, precise and efficient to deal with. Kayla and David provide top quality service. The mechanics are always up to spec with Subaru factory standards, so a well used car thats just been serviced or repaired comes out with a brand new feel. 5 of us in the family get our Subarus repaired here and I can honestly say that the quality of work has been consistent all throughout. They are about 25 km away from us, but the distance is no match for their excellent workmanship.

Je
Review №11

Thanks to Lucas for getting me the new Subaru WRX, he is very thoughtful and helpful, highly recommended!Hope the after-sales service will be as good as well.

Zh
Review №12

Yesterday I bought my new Forester from Winger. The sales Jerry Pan was very professional. He told me everything about the car. His service is comprehensive. Highly recommend.

Mi
Review №13

Helpfull and not pushy

Lo
Review №14

Expensive, but they do s great job, and back their work... Can be a wait to get appointments though...

A
Review №15

Love these guys! They looked after my car while I was away and fixed everything up to a perfect condition! Big thanks to Sophie 🙏🏽

Ci
Review №16

Subaru Impreza WRX sedan engine builder you picked up the dose of the day

Ch
Review №17

I’ve always had excellent parts service through Winger. I drive a 1st gen Forester (which is a bit of a project for me) but the guys and girls at Winger couldn’t be more helpful. They always source parts quickly and at great pricing - part of the reason I stick with OEM servicing. Highly recommend these guys for Subaru!

R
Review №18

Fantastic service staff. Nothing is a problem for the Service Forman (David) who went out of his way to help out a non regular & unscheduled customer. Key qualities: Polite, Pleasant, Knowledgeable, Put the customer (despite from a different branch) first, highly capable of providing alternate options fast and additionally excellent on thorough communication.

Re
Review №19

Just bought a Subaru Outback from Jerry Pan! Him and the team have such an amazing atmosphere. Jerry is really knowledgeable about all his stock and he easily found the perfect car for me. There is no doubt Ill be coming to him for all of my future purchases. If youre looking to buy, call Jerry!

Te
Review №20

Handled Level 3 service and WOF really well 👌👌👌

Vi
Review №21

Very good service with a purchase from Cooper .. would recommend.

Li
Review №22

A great team. No pressure and worked finance around what suited me. Cant recommend them enough.

Ba
Review №23

Great service and knowledge of their products thanks

Ge
Review №24

Big thumbs up. Found them excellent all over and a pleasure to deal with on a purchase just last week. Jeed was especially good.

Yi
Review №25

This is the first time I bought a brand new car from a car dealership. Cooper Yang has made the experience exceptional. He is very professional, efficient and very accomodating as well. When I have any question about the car, he is always willing to answer them. I love my Subaru XV, and I would recommend anyone to come to this dealership for their Subaru purchase.

Of
Review №26

I bought a Subaru from Winger a few months ago and needed the 12500km service. I booked a service online, received an email from Kelly confirming the service. I then called and explained that I had to be at a meeting my 8am.So I arrive at 7.15am (15 min before they officially open) Kelly was there took my key and I was out in 2 minutes. AWESOMEI asked for the car before lunch due to work commitments - I received a call saying my car was ready to pick up at 9.15amThe service I received was probably the best I have received anywhere!Thanks to Kelly and the team at Winger Subaru - you made my day much easier.Greg

Li
Review №27

We were very impressed with the service and knowledge that we received from Winger Subaru when we purchased our new vehicle. We found Steve Baxter very professional and courteous. Would certainly recommend Winger Subaru to anyone looking to purchase a vehicle. Lionel & Saxon Painter

Ph
Review №28

The *Best*... Friendly, helpful, professional and enthusiasts, they made the process easy. I can recommend, and will return when its time to trade up from secondhand to brand new:)

Da
Review №29

Fantastic friendly and professional service. I dealt with Jerry and was very impressed with his service.

Te
Review №30

Recently Bought a new 2010 WRX STI Import through Lloyd and the whole process was absolutely fantastic!He picked me up from the airport and was honest and transparent about everything on the car, got the car with a free tank of gas plus new high performance Dunlop Tyres! as the old ones were a bit stuffedI got the car home and the air con hose had leaked all the gas out arranged to have it repaired and Winger covered all the cost!So happy! these guys are a bunch of great guys with proper customer service and professionalism that to be honest you dont see to much these days! if I could post 100 Stars I would!

Su
Review №31

Good n fast service n good prices

Mo
Review №32

Love coming back to Winger Greenlane! They always give my car a good clean after my Services too.

Ja
Review №33

Bought a Mini Countryman and dealt with Lloyd. Quick and easy process - easy online enquiry, quick financing and sale process, weekend pick up, and accommodating service - the service girls are so nice.This dealership is a team of true professionals who know how to communicate, and work really well together to make a complex process feel seamless and easy for their customers.Love my new car, and had a fantastic experience with Winger Subaru Greenlane. I also referred my sister to Winger (different location) where she bought a Kia Sportage - she was also really impressed.Highly recommend, keep up the great work!

Ia
Review №34

Always helpful

Ge
Review №35

Just needed new battery for my remote keyDone in 5 minutes and way cheaper than I expected.Good work ~ keep it up

Te
Review №36

Subaru have definitely upped their game with the new WRX STI. Brilliant gearbox and exceptional trim level at an exceptional price.

Ga
Review №37

I bought a new subaru xv because thats what i wanted.Didnt buy from Greenlane branch as when we went their we found them rude.Instead i went to their branch in Tauranga.

Mi
Review №38

I found the service team to be very helpful, and the loan vehicles (available when booked in advance) very tidy.

Al
Review №39

Staff was very friendly and helpful. Were able to satisfy all our queries....just waiting for our car to arrive!!!

Sh
Review №40

Great place, friendly people and easy to deal with.We love our Subaru :)

Da
Review №41

Fantastic service as always!

Ke
Review №42

Great team. Great service

Mi
Review №43

Great sales and after sales service.

Ni
Review №44

Im very happy with the service they fixed my car and went the xtra mile and fixed a brake light that i didnt know was out. Excellent service ill be back. Cheers

Ad
Review №45

Excellent service from David in the Service Department

Ni
Review №46

Ive had a few issues with my vehicle that were ignored/overlooked by the service centre or where I was given bad/false information. Theyre not the worst service centre around by any means but I expect more from a dealership.

Ja
Review №47

An excellent place to order genuine Subaru parts with friendly staff only happy to help. Parking isnt the greatest and access can be difficult due to the location.

De
Review №48

Awesome business. Great people

Ne
Review №49

Great firm to deal with. Very pleasant staff.

Bl
Review №50

Fantastic dealership with many car brands so there is lots of options

Is
Review №51

Response to business owners comment below: Please dont try to be more deceiving than you already have, there is no Winger Suzuki Greenlane Google Review for starters, and in fact the last person who was in contact with me was Paul Govind the dealer principle of both Winger Subaru and Winger Suzuki, my complaint was forwarded to him as he is in charge of Winger Suzuki as well.There is nothing worst than a hypocritical apology, I was going to let this thing go but after I saw the so called apology letter showed up in my mail 2 days ago I decided to write this review.While my car was serviced by Winger Suzuki for a few warranty repairs, one of the service person drove my car over speed bumps without slowing down, and made personal attacking comments, the whole event was captured by my on board camera recorder, which Ive uploaded on Youtube.The service personnel captured in the video is Maafe Vea from Winger Suzuki Greenlane.I bought a brand new 2016 Suzuki Vitara and within a year serious issues started to appear, these include:1. Leaking sun roof2. 2+ second acceleration delay (dangerous)3. Loose AC ducting under dashboard on driver side.4. Loose Airbag rattling on front passenger side.All above issues were initially denied by Winger, they claimed nothing was wrong with the car, it wasnt until I made complaints to Rodney Brown - National Service Manager of Suzuki NZ, that Winger started to look into the issues.This service person made the following comment in Part 1 and 2 of the video captured by my on board camera:If you want a good quality car you go to Range Rover or something, if you want cheap cars that rattles you come here, so annoying, they act like they bought a Mercedes or something and complaining about little things, maybe this guy is just too much controlling, hes got a mental problemIn Maafes apology letter to me he said that the video was captured at one of his most vulnerable times and that the comments was out of pure frustration, well EXCUSE ME? your vulnerable time and frustration? You better get your facts straight, clearly you were having a good laugh with your mate while driving MY CAR, and you said the comments you made were totally outside your character, Ill let the public be the judge of that, because from what I can see, the video shows exactly what type of person you TRULY are. Your name and video is now with ConsumerNZ and NZherald, and all documentation and video/imagery records are backed up by my legal adviser, so you better watch what you say from now on.BE AWARE AND STAY AWAY FROM WINGER

Na
Review №52

Good salespeople, easy to talk with, not too pushy, quick to organise paperwork.

Ka
Review №53

As a female it is great to be taken seriously at a car dealership.

Ha
Review №54

Great service and very accomodating. Dropped off at work. Lollies at completion.

Ya
Review №55

Good customer service!

Sh
Review №56

Great cars good prices. No free servicing for new cars?

Ro
Review №57

Subaru parts team go out of their way to make sure your requests are met and put 100% effort. Thanks Greg, Cheyne & Sam!

Ra
Review №58

Awesome team especially Greg, Shane and Sam!

Ew
Review №59

Amazing service from Glen and the team today.

Ma
Review №60

Loved it. Had a look, went home with a car

sr
Review №61

Just Average Service . Didn’t provide any feedback after service .

An
Review №62

Awesome people, great service

Ji
Review №63

Bought first new car here, will go again, service department always helps.

Na
Review №64

Ok not bad service

He
Review №65

Good service... not cheap.

No
Review №66

Good dealer information

P
Review №67

Excellent service... Go see Simon!

Ga
Review №68

Had used Winger Greenlane a few years back and had a shocking experience - from the dealer principal no less - so was a little concerned about using them again but the service team was friendly and efficient.Parking is hard / chaotic at the service centre so be there a little early.

Le
Review №69

Your subaru specialist , new, used, parts service, come and visit the friendly staff team

Dh
Review №70

Very busy place

Ma
Review №71

Great People Awesome Cars!

Ja
Review №72

Awesome friendly service.

Da
Review №73

Expensive, buy an imported car from Japan

To
Review №74

Friendly helpful staff

An
Review №75

Good work from the service team

Ci
Review №76

Took ages to get a salesman to talk to us we had to ring from the forecourt

Va
Review №77

Darren was very helpful and accommodating to my needs. Cheers

sa
Review №78

Good service

St
Review №79

Great to deal with

Ro
Review №80

Good service

Jo
Review №81

Great staff.

sh
Review №82

Great

Mi
Review №83

Great staff

Ga
Review №84

Great service

An
Review №85

Rude

AB
Review №86

Kindness

Information
33 Photos
86 Comments
4.4 Rating
  • Address:279 Great South Road, Greenlane, Auckland 1051, New Zealand
  • Site:https://www.winger.co.nz/find-a-dealer/greenlane-subaru/
  • Phone:+64 9-522 2001
Categories
  • Subaru dealer
  • Auto machine shop
  • Car dealer
  • Mechanic
Working hours
  • Monday:10AM–5PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:8:30AM–5PM
Payments
  • Checks:Yes
  • Debit cards:Yes
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